Returns Policy
Shop With Confidence. Return With Ease.
At Mumzworld, your peace of mind comes first. Our returns process is simple, transparent, and designed to support you
Hassle-Free Returns in 14 Days
From the day your order is delivered, you have a full 14 days to return it.
For added convenience, we’ll arrange a free pickup, so you don’t need to leave home.
Refund Processing
Refunds are issued according to your selected refund preference.
You may choose to receive the refund to the original payment method used when submitting the return request, or to your Mumzworld Wallet.
Orders paid via Cash on Delivery are refunded to the Mumzworld Wallet.
Once the item is collected by the courier, refund processing begins within 12-24 hours.
Some items may be refunded immediately after collection, while others may be subject to review based on our internal standards before the refund is completed.
If the item requires a review, the return will be approved after confirming that the product is:
- Unused
- In its original condition
- In its original packaging
Once approved, refunds are issued as follows:
- Mumzworld Wallet: within 24–48 hours
- Credit Card: 5–7 business days
- Mada: 7–14 business days
If the item does not pass the review, our Team will contact you to explain the reason. The item will then be reshipped to your address within 1 to 3 days, depending on your location.
Notice
For orders paid via Tabby or Tamara, please note that the refund will only be issued to the original payment method used when placing the order and cannot be transferred to the Mumzworld Wallet. The refund process usually takes 7 to 14 business days depending on the payment service provider.
Uncollected Reshipped Items
If a returned item is not collected after notification, Mumzworld reserves the right to dispose of it in accordance with applicable laws.
• Go to "My Account"
• Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”
• Select the order (s) you want to return from the list. Only items that are eligible for return will be shown.
• Select the most appropriate return reason.
• Attach a photo of the product that describes your return reason appropriately.
• Add your comments if you want to let us know anything.
• Don’t forget to add your contact telephone number.
Below is the list of the items that are not eligible for a return, replacement, or exchange:
1. Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.
2. Products that fall under specific categories, which are hygiene-related like swimwear, hosiery, underwear, socks, footwear, potty training items, maternity belt, health, and personal care products, and certain baby products (e.g. teethers, diapers, baby wipes, hygiene tissues, feeding-related products).
3. Personalized items that you requested to be designed especially for you.
4. Products that have been fully assembled or have been requested with installation are not eligible for returns. (Examples - ride-on toys, playpens, indoor/outdoor playsets).
5. Products that have been used or damaged by you, or are not in the same condition as you received them.
6. Products with tampered or missing serial numbers.
7. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.
8. Santa delivery orders
9. Orders shipped to international destinations [Outside UAE and KSA] *unless found to be faulty. Faulty products will require verification.
Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.
Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.
For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.
You will get a refund if the product(s) are returned, evaluated and found eligible for return.
International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification.
For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.
You can choose whether you want your money refunded as store credit or back to your credit/debit card.
Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.
All COD orders will be refunded as Mumzworld store credit.
MADA Card Refund Policy:
At Mumzworld, we value our customers' satisfaction and understand that there may be instances where a refund is necessary. In order to provide a seamless and efficient process, we have established the following refund policy for MADA cards: Processing Timeframe: Upon receipt and approval of a refund request, it typically takes 7-14 working days for the refund to be processed.
At Mumzworld, we are committed to providing excellent customer service and ensuring a positive experience for all of our customers. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We are here to assist you in any way we can.
You can contact us at: